EXCHANGES, CANCELLATIONS, & REFUNDS

EXCHANGES
We allow exchanges for requests that are requested 1 month prior to the date of your event. If you would like to exchange your item for something else, please contact us to see if the requested item is available.

CANCELLATIONS
We understand that sometimes plans change. However, all retainers are non-refundable. This policy is in place due to costs associated with processing an order/booking. Moreover, it helps us protect our business from individuals who may try to take advantage of our products, services, and policies.

REFUNDS/RETURNS
All sales are final. We do not offer refunds on retainers or accept returns under any circumstances. Once a payment has been made, it is considered non-refundable. This applies to all bookings, purchases for rental items, and services provided. 

***By booking with us, you acknowledge and accept these terms.***