FAQS

WHERE ARE YOU LOCATED?
We are located in the Bay Area - California, United States.

HOW DO I RENT/BOOK SERVICES WITH YOUR COMPANY?
Contact us by email, through our website chat, or on social media with your event date, location, and the rental items or services that you’re interested in. We’ll confirm availability and provide you with a quote. Once you’re ready to proceed, we’ll send you a contract to review, complete, and sign, along with payment instructions.

Your booking is confirmed and your event date is reserved once we receive both your signed contract and the required non-refundable booking retainer.

WHAT IS THE PAYMENT PROCESS?
A non-refundable retainer will be required to book and reserve the date of your event. The remaining balance must be paid prior to the day of your event. If the payment has not been paid in full prior to the day of your event, you will forfeit your deposit and rentals/services will not be provided.

HOW WILL I RECEIVE MY RENTAL ORDER?
Our employees will deliver your items to the location of your event. Please note that we only provide delivery services within the Bay Area. However, we may be able to accommodate events located outside of the Bay Area, but please contact us first.

DO YOU OFFER CUSTOMIZATION? EX: PAINTING THE ARCHES A DIFFERENT COLOR OR HAVING THE FLORAL ARCHES IN A DIFFERENT COLOR PALETTE?
Yes, and depending on the customization, additional fees may apply. 

WHAT ARE YOUR DELIVERY AND TRAVEL FEES?
Delivery and travel fees are calculated using the total roundtrip mileage from our location in Hayward to your venue and back.

• Up to 15 miles roundtrip: $50
• 16–30 miles roundtrip: $75
• 31–50 miles roundtrip: $100
• 51–100 miles roundtrip: $150
• Over 100 miles roundtrip: Custom quote based on distance and travel time.

The delivery fees include travel, setup, and breakdown. ALL RENTALS WILL BE DELIVERED AND PICKED UP BY OUR EMPLOYEES; NO EXCEPTIONS.

Please note that our travel fees for content marketing and event coordination are the same rates. 

DO YOU HAVE A MINIMUM SPENDING REQUIREMENT?
No we do not.

WHAT IF THE ITEMS ARE LOST/STOLEN/MISSING/DAMAGED DURING MY EVENT?
You will be held liable for the costs of lost/stolen/missing/damaged items that occur during your event. 

WHAT IF THERE IS SOMETHING WRONG WITH MY ORDER?
If you have an issue with your order or if you have any other questions, please feel free to reach out to us using our contact form.